Field Service Technician (158)

Technical Innovation is looking for a Field Service Technician to work in the August, Georgia area. This position provides technical and operational support of audio-visual equipment and systems located within the following types of environments:  business/corporate, educational, houses of worship, military.

Responsibilities

Duties included, but are not limited to:

  • Providing technical support for the following types of systems
    • Audio (Program and Speech, DSP based systems)
    • Projection and Display Devices
    • Source Control Devices
    • Custom Control Systems
    • Audio and Video Teleconferencing
    • Digital Signage Systems
    • Video Wall Display Systems
    • RF Systems

Other responsibilities include:

  • Providing a High Level of Customer Support
  • Developing an on-going customer relationship, resulting in future customer loyalty
  • Completing Preventative Maintenance visits to ensure all customer rooms and systems are operating in an optimum fashion
  • Troubleshooting system issues to determine and find resolutions, or appropriate usage
  • Working with manufacturer’s to develop relationships related to equipment servicing (technical support, securing return authorizations, completing repair functions required to resolve customer issues)
  • Assembling reports and in-house paperwork as a means to record customer interactions
  • Providing operational support for meetings as required

Education and Training

A two-year diploma from a Technical School, or equivalent experience. A CTS certification from ICIA or other manufacturer-based certifications is a plus (AMX, Biamp, Crestron, ClearOne, Extron, Polycom, Tandberg, etc.)

Work-Related Experience

Three (3) years experience with audio-visual, corporate video, or other related systems.

Physical Demands

  • Must be able to stand, kneel and/or crouch for long periods of time
  • Must be able to climb ladders and scaffolding
  • Must be able to lift in excess of 50 pounds
  • Must be able to work in high places, as well as small cramped places
  • Must be able to work in hot humid places, as well as cold places

License/Certification

  • Must maintain a valid driver’s license
  • Must be insurable

Technical Innovation is an Equal Opportunity Employer (EOE).